kk Privacy Policy

This privacy policy applies to all services on the kk Casino platform. When you use our website, register, or use any of our services, you are considered to have agreed to the terms of this policy. This policy should be read together with our Terms and Conditions.

The kk platform is operated for users in Bangladesh and users must be at least 21 years old to use it. Registration or use of the platform by minors is strictly prohibited.

We believe transparency is the foundation of trust. That is why we have described every process related to your information in detail here, so you can make informed decisions.

2.1 Registration Information

When you open an account at kk, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never kept in a directly readable state)
• Preferred currency and language

2.2 Identity Verification Information

When making deposits or withdrawals above a certain amount, or when verifying your account, we may request:

• National ID (NID) or passport copy
• Proof of address
• Verifiable information related to your bKash, Nagad, Rocket, or Upay account

2.3 Transaction Information

A record of every deposit, withdrawal, bet, and win or loss is automatically stored in our system. This information is used to ensure account security, resolve disputes, and improve the quality of our services.

2.4 Technical Information

When you use our website or app, our servers automatically collect certain technical information, including:

• IP address and device type
• Browser and operating system information
• Session duration and page visit data
• Cookie and local storage data

kk uses the information collected from you only for specific and necessary purposes. We never sell or share your information with third parties unnecessarily. The main purposes for which we use your information are described below:

1. Account Management: Managing all activities related to your registration, login, and account.
2. Identity Verification: Confirming identity to prevent fraudulent activity and block access by minors.
3. Transaction Processing: Safely completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
4. Customer Support: Responding to your questions and resolving issues through live chat or email.
5. Security Monitoring: Detecting unusual activity on accounts and taking action where necessary.
6. Service Improvement: Analysing user experience to raise the standard of the platform.
7. Promotional Communication: Sending information about bonuses and offers, if you have given consent.

kk does not disclose your personal information to third parties, except in the specific circumstances below:

4.1 Service Provider Partners

To operate our platform, we use the services of certain trusted technology partners — such as payment processing, server hosting, and fraud prevention. These partners receive only the minimum information needed to carry out their responsibilities and are bound by the same privacy standards as we are.

4.2 Legal Obligations

We may be required to provide certain information in order to comply with applicable laws in Bangladesh, court orders, or directions from government authorities. In such cases, we always provide the minimum information necessary.

4.3 Your Data Is Never Sold

kk never sells your information for commercial purposes. Our business model does not depend on trading data.

To keep your information secure, kk follows a number of technical and administrative measures:

5.1 Data Encryption

Your password and sensitive payment-related information are stored using industry-standard encryption technology. No member of our staff can view your password directly.

5.2 Access Control

Only staff who need your personal information for their work can access it. Every access is logged and audited regularly.

5.3 Two-Factor Verification

OTP and two-factor verification apply during login and sensitive actions, protecting your account from unauthorised access.

5.4 Regular Security Audits

Our systems undergo regular security testing by specialist teams. Any vulnerability identified is resolved promptly.

The kk website and app use cookies and similar tracking technologies. These are mainly of three types:

6.1 Essential Cookies

The core functions of the website cannot work without these cookies. They are essential for maintaining login sessions, remembering language preferences, and running security measures.

6.2 Analytical Cookies

We use anonymised analytical cookies to understand which pages of the website are visited most or where users are running into difficulties. This information cannot be used to identify any individual.

6.3 Option to Reject Cookies

You can turn off non-essential cookies from your browser settings. However, this may limit some features of the website.

How long we retain your information depends on the type and purpose of that information:

• Account Information: For as long as the account is active, and for the legally required period after it is closed.
• Transaction Records: Retained for the long term for dispute resolution and legal requirements.
• Technical Logs: Generally kept for 3 to 12 months, then deleted.
• Communication Records: Retained for a reasonable period after an issue is resolved.

If you request account closure, we delete all information except what we are legally required to keep, in a timely manner.

You have the following rights regarding your personal information:

1. Right to Access: You can request at any time to know what information we hold about you.
2. Right to Correction: If any of your information is incorrect, you can request that it be corrected.
3. Right to Deletion: Where there is no legal obligation to retain it, you can request that your information be deleted.
4. Right to Restrict Processing: In certain circumstances, you can request that processing of your information be limited.
5. Right to Portability: You can request your information in a structured, readable format.
6. Right to Object: You can object to your information being used for marketing purposes.

To exercise these rights, contact our support team. We provide assistance in both Bangla and English, 24 hours a day, 7 days a week.

kk is committed to protecting minors at all times. Our platform is exclusively for users aged 21 and above. We verify age during the registration process and at the time of verification.

We do not knowingly collect information from any minor. If a minor has registered by mistake and this is brought to our attention, we promptly delete that account and its data. This is discussed in detail in our Responsible Gaming Guidelines.

Our servers and technology infrastructure may be located in various countries. Regardless of where your information is processed or stored, kk ensures that the standards of this privacy policy are upheld everywhere. No compromise is made on data security for international transfers.

kk reserves the right to change or update this privacy policy as needed. If any significant changes are made:

• We will publish the new version on this page and note the date of the change.
• Registered users will be informed via email or platform notification.
• Continued use of the platform after changes will be considered as your agreement to the new policy.

You can read our About Us page to find out more about our services.

If you have any questions, requests, or complaints about this privacy policy, please contact us:

• Live Chat: Connect 24/7 through the live chat feature on the website
• Email: [email protected]

Our support team can assist in both Bangla and English. Answers to common questions may be found on our FAQ page.